Netcracker and Google Fiber Honored With Prestigious TM Forum Excellence Award for Groundbreaking AI-Native Autonomous Operations

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Postmedia has not reviewed the content. by Business Wire Netcracker and Google Fiber Honored With Prestigious TM Forum Excellence Award for Groundbreaking AI-Native Autonomous OperationsAuthor of the article:Netcracker and its Customer Google Fiber Received the Excellence in Customer and Developer Experience Recognition for an AI-Native Digital Platform That Significantly Transformed Customer Experience, Developer Productivity and Business PerformanceTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountWALTHAM, Mass. — Netcracker Technology announced today that it has received the TM Forum Excellence Award for Customer & Developer Experience during DTW Ignite 2026 in Copenhagen. The award recognizes Netcracker and its customer Google Fiber (GFiber) for delivering AI-native autonomous operations that significantly enhanced customer experience, accelerated developer productivity and improved business performance through a unified operational platform. This deployment demonstrates how experience-led, AI-driven autonomy, aligned with TM Forum’s Open Digital Architecture (ODA) framework, can measurably outperform traditional BSS/OSS models while operating at full enterprise scale.At the core of the achievement is Netcracker’s AI-native Intelligent Automation Solution, an intent-based platform for intelligent decision-making and execution, deployed on Google Cloud within an ODA-aligned environment. The platform unifies network planning, service orchestration, inventory, closed-loop assurance and AI into a single autonomous operational fabric, enabling real-time automation and continuous optimization across the service lifecycle.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againThe solution allowed GFiber to deliver its symmetrical 8 Gbps Edge service with five-nines operational availability, ultra-low latency and enterprise-scale performance. It also accelerated service delivery by reducing activation times from days to hours while supporting thousands of concurrent service requests. Network planning effort was cut significantly with more informed decision-making, improving network performance and resilience. Using closed-loop assurance, GFiber also evolved from reactive troubleshooting to proactive, predictive intelligent operations delivering higher service quality and an improved customer experience.“As we expand our network and services like Edge 8 Gig, we recognized the need to modernize our operational model,” said Tariq Chowdhury, Head of Architecture at GFiber. “Netcracker’s automation and TM Forum ODA expertise were critical to this transformation, providing the foundation we need to scale faster, innovate and deliver the exceptional experiences our customers expect.”“Netcracker and GFiber have demonstrated how TM Forum’s ODA and industry best practices can be applied to deliver measurable business value through AI-native autonomous operations,” said Joann O’Brien, VP, Beyond Connectivity & Digital Ecosystems, at TM Forum. “Their achievement shows what’s possible when open standards are combined with a clear focus on customer experience, developer productivity and operational excellence. Congratulations to both companies on this well-deserved recognition.”“This award recognizes what can happen when a forward-looking operator like GFiber combines ambitious growth with AI-powered operations. Together, we tackled the complexity of scaling a modern telecom business while creating a more intelligent, automated and agile operating model. The result is a powerful example of how AI can move beyond experimentation to deliver measurable impact in day-to-day operations,” said Ari Banerjee, Chief Strategy Officer at Netcracker. “Thank you to the judges for their careful consideration and, ultimately, for recognizing this pioneering project.”About Netcracker Technology Netcracker Technology, a wholly owned subsidiary of NEC Corporation, helps service providers around the world transform and grow in the digital economy. For more than three decades, our innovative AI-native digital platforms, value-focused services and unmatched delivery track record have enabled customers to modernize operations, improve customer experience and accelerate growth. With leadership in key areas including AI-driven operations, monetization, customer engagement, automation, 5G and industry-specific solutions, Netcracker helps service providers accelerate their telco to techco evolution and achieve sustainable business value. To learn more, visitView source version on businesswire.com: This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.