Why is the world’s best streaming film library stuck with one of the worst streaming apps?

One of the most famous twists in film and television history comes at the end of a Twilight Zone episode titled “Time Enough at Last.” A henpecked nebbish manages to survive the apocalypse in a library, surrounded by all the books he never had the bandwidth to read before—only to immediately shatter his Coke bottle-thick glasses. This cruelly ironic fate captures with cinematic flair the high drama of subscribing to the Criterion Channel—the world’s best streaming library, and one of its wors...