Why Human Upskilling Cannot Be Missed Out in Modernisation Journeys

In a discussion at EBAday 2026, Allan Kismeyer from Nordea emphasized the critical role of human upskilling in banking modernization. He pointed out that while technological upgrades are essential, equally important is training staff to adapt to new processes. Kismeyer stressed that banks must invest more in upskilling to ensure that employees can seamlessly transition, preventing any human-related barriers to modernization. This focus on human capital is crucial for the successful future of banking, underscoring the need for a balanced approach that integrates both technological and human elements.