Why AI Agents Need First-Class Identities

In today's world, where AI agents are increasingly taking on roles traditionally held by humans, assigning unique, first-class identities to these agents is becoming crucial. A simple oversight, like using a shared account for an AI agent, can lead to significant issues, as seen when an ops lead's account was deactivated, leaving a trail of 4,000 messages indistinguishable between human and bot. This matters because it underscores the need for clear accountability and traceability in automated systems, ensuring seamless operations and better governance as AI integration grows.