Watch: How the Microsoft outage affected North America

A critical Microsoft outage has affected millions of people across more than 70 countries, with users reporting disruptions to services like Teams, Outlook and AI assistant Copilot. Microsoft has apologized for the global disruption, linking it to a technical issue and "not related to cyber or AI/agents". While the company stated it is seeing improvements in email delivery, users may still experience "intermittent issues" as the company continues its recovery efforts. The BBC's Nadine Yousif explains how the outage has affected North America.Read more on the Microsoft outage