This simple technique can help you retain your best employees

It’s Friday afternoon—and your favorite team member’s last day before they move on to a new organization. You wanted to work through their final handoffs, but they’re in HR’s office. And in that meeting, for the first time in three years, someone asks them: “What made you decide to leave, and what could we have done differently?” They answer, in full detail. They joined because the company’s careers page promised “development opportunities,” but they got turned down for every leadership progr...