Open-ended delegation froze 8 of 13 people. Here's what unfroze them

In a workshop, open-ended instructions left 8 out of 13 participants paralyzed because they couldn't figure out where to start. By introducing simple, concrete tools like a default tool, finished examples, and a basic outline, the remaining participants were able to move forward without hesitation. This change highlights how open-ended tasks can leave people in limbo and underscores the importance of providing clear, initial guidance to facilitate progress. The implications extend beyond workshops to various processes like onboarding, ticket management, and review requests where clear starting points are crucial.