Microsoft: We regret the impact of global outage, can rule out cyberattack

Microsoft issued a formal statement about the global Microsoft 365 outage that started Thursday and extended into Friday morning. By Timothy Beck Werth Timothy Beck Werth Tech Editor Timothy Beck Werth is the Tech Editor at Mashable, where he leads coverage and assignments for the Tech and Shopping verticals. Tim has over 15 years of experience as a journalist and editor, and he has particular experience covering and testing consumer technology, smart home gadgets, and men’s grooming and style products. Previously, he was the Managing Editor and then Site Director of SPY.com, a men's product review and lifestyle website. As a writer for GQ, he covered everything from bull-riding competitions to the best Legos for adults, and he’s also contributed to publications such as The Daily Beast, Gear Patrol, and The Awl. Read Full Bio on November 13, 2026 Share on Facebook Share on Twitter Share on Flipboard Microsoft issued a statement about the global outage. Credit: Chris J. Ratcliffe / Bloomberg via Getty Images A global Microsoft outage that started on Thursday, Nov. 13 continued into Friday morning. As Microsoft 365 services such as Outlook, Teams, and Copilot started to come back online, the company finally issued an official statement, expressing its "regret" to customers."We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure," said Charles Lamanna, EVP, Copilot, Agents and Platform at Microsoft, in a statement to Mashable. "We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us. Our teams are reviewing what happened and how we can prevent similar issues going forward." In an update posted by its Microsoft 365 Status account on X, the company ruled out a cyberattack as the cause of the outage. Mashable Light Speed The best tech deal this week The Apple iPhone 18 Pro is free right now with T-Mobile Products available for purchase through affiliate links. If you buy something through links on our site, Mashable may earn an affiliate commission. "We will continue to share more information as we have it, and for now we can confirm that there is no indication this is the result of malicious or cyber activity," the post reads. "Our teams are reviewing what happened and how we can prevent similar issues going forward." This Tweet is currently unavailable. It might be loading or has been removed. Despite making progress toward recovery, the company's Service Health Status page still listed both Microsoft 365 and Microsoft Consumer Products as suffering from ongoing "service degradation." This is a developing story...Want more tech and digital culture news delivered to your inbox daily or sent straight to your device? Sign up for Mashable's Top Stories newsletter or get Mashable push alerts. Timothy Beck Werth is the Tech Editor at Mashable, where he leads coverage and assignments for the Tech and Shopping verticals. Tim has over 15 years of experience as a journalist and editor, and he has particular experience covering and testing consumer technology, smart home gadgets, and men’s grooming and style products. Previously, he was the Managing Editor and then Site Director of SPY.com, a men's product review and lifestyle website. As a writer for GQ, he covered everything from bull-riding competitions to the best Legos for adults, and he’s also contributed to publications such as The Daily Beast, Gear Patrol, and The Awl.Tim studied print journalism at the University of Southern California. He currently splits his time between Brooklyn, NY and Charleston, SC. He's currently working on his second novel, a science-fiction book.