Major UK banking app goes DOWN leaving thousands of users unable to access their accounts

A MAJOR banking app has gone down leaving customers unable to access their accounts. Over 3,000 people have flagged the issue on Downdetector, which monitors the status of online services and reports outages in real time. More than 20% of users are reporting issues with the app with the majority unable to log in Credit: d3sign Monzo, the online digital bank, is experiencing an outage. It said on Wednesday it has identified issues affecting some of its services and has launched a “stand-in” back-up service to help customers. Sign up for the Money newsletter Thank you! Users logging into the app on Wednesday afternoon were greeted with a warning message stating that it was “investigating a technical issue”. Customers could still check bank balances but were unable to use some features. On social media, users have complained about being unable to see their money pots or transfer between them. Another customer complained about not being able to send money to their child’s account. A statement from the bank, posted on X, read: “We’ve identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. “As a result, you can still make card payments, withdraw cash, freeze your card, send and receive bank transfers, and more. Most read in Money “We’re rolling out a fix and moving quickly to get full service back up and running for everyone. Thanks for your patience.” A Monzo spokesman said: “We’re currently experiencing a technical issue and are working to resolve this as soon as possible. “In the meantime, we’ve moved into our back-up system Monzo Stand-in and customers can still do most things on their Monzo app including sending bank transfers and making card payments and ATM withdrawals.” Can I claim compensation? Banks don’t have to pay out compensation to customers if there’s been an outage or if they’ve experienced technical issues. But you might be entitled to some money back depending on how much the disruption affected you as a consumer. To make a claim, you have to present evidence of how the outage negatively affected you, including any extra costs incurred. For example, this could be if you were charged for making a late payment. You should make a note of when you were unable to access the services and also the names of the people you spoke to at the company who suffered the outage. You can usually find out more details about how to complain to your bank on its website. If your bank doesn’t resolve your complaint, you can take your case up with the Financial Ombudsman Service (FOS). It is an independent body which will resolve any issues based on what it thinks is “fair and reasonable” depending on the circumstances of the case. The service can resolve your issue over the phone, by email or post depending on what best suits you. 1 comment1