KIBO Commerce Unifies Agentic Commerce and Order Management into a Single, Model-Agnostic AI Experience

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Postmedia has not reviewed the content. by GlobeNewswire KIBO Commerce Unifies Agentic Commerce and Order Management into a Single, Model-Agnostic AI ExperienceAuthor of the article: You can save this article by registering for free here. Or sign-in if you have an account.KIBO AI manages agentic ecosystem with one unified Agentic Layer spanning five functions — Engage, Configure, Explain, Analyze, and Optimize — across commerce and OMS, with no LLM lock-inTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountAUSTIN, Texas, Aug. 05, 2026 (GLOBE NEWSWIRE) — KIBO Commerce, a market leader in composable commerce and order management solutions, today announced the general availability of the next iteration of its agentic offering, KIBO AI — a fully redesigned Agentic Layer that handles every agentic interaction across commerce and order management in a unified AI experience for clients. For clients, there is one interface, one conversation, and one intelligent agent — while a coordinated network of specialized agents operates invisibly in the background.The launch marks a significant evolution from KIBO’s initial Agentic Commerce offering, which introduced nine purpose-built agents across commerce operations. KIBO AI now consolidates that capability into a unified framework built on three architectural pillars: a single unified data model spanning commerce and OMS, a Bring Your Own Model (BYOM) approach that eliminates LLM lock-in, and KIBO’s proprietary Agentic Framework — now fully available across all five core functions.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try again“The market is moving fast, but moving fast toward the wrong architecture creates debt that compounds. We made a deliberate choice: one agentic experience for your team to work with, one data model connecting commerce and OMS, and the freedom to choose any AI model you trust. This is the next iteration of our agentic evolution— a platform built to augment our client’s execution teams.”— Eric Rosado, Chief Product Officer, KIBO CommerceA single agent now surfaces as the primary interface for all roles — from shoppers and customer service representatives to merchandisers, fulfillers, and supply chain managers. Behind that interface, KIBO’s Agentic Framework dynamically routes work across specialized agents based on role, context, and task — without the client needing to know or care which agents are involved.Every function in KIBO AI draws from a single, unified data model that spans both commerce and order management — the only agentic commerce platform architected this way. This means every interaction is grounded in the same consistent, real-time data. KIBO AI’s Agentic Framework is organized around five functions (see point above on Optimize availability) that together cover every agentic use case across commerce operations and order management. All five functions are now generally available:Configure Sets up and changes platform settings and rules in natural language, helping operators get the day’s work done in minutes: Create a 15% off promotion for loyalty members on all footwear, valid this weekend only. Update routing rules to prioritize the Dallas DC for all orders west of the Mississippi.Explain Answers questions about complex operational data in plain language — no SQL required, no digging through reports or logs, get the answer you need in seconds without waiting: “Why did this order get routed to a store instead of the nearest DC?” “Why is the stackable discount not combining correctly at checkout?” — and receive clear, contextual interpretations grounded in live commerce and OMS data.Analyze delivers advanced, AI-driven reporting across the full commerce and order management data model. KIBO AI’s Analyze function surfaces trends, anomalies, and cross-functional insights in real time: Display a graph comparing AOV for 2026 to the same period last year. Show the on-time shipment rate by node, carrier, and region for the last 30 days.KIBO AI’s Engage function enables real-time, conversational interactions with shoppers and buyers across every channel. The agent handles product discovery, guided selling, personalized recommendations, order status inquiries, and returns — all within a single, continuous conversation.Optimize is KIBO AI’s most autonomous function — continuously monitoring business variables and automatically tuning system parameters to meet defined goals such as optimizing inventory allocation, creating pricing rules, or setting fulfillment SLAs. Operations teams set the objective, KIBO AI manages the execution. This advertisement has not loaded yet.This advertisement has not loaded yet, but your article continues below.Playbooks turn these functions into repeatable automation. A Playbook is a saved, plain-language prompt — “When a product is created without a description, draft one in our brand voice and flag it for approval” — that KIBO AI runs on demand, on a schedule, or automatically when a commerce or OMS event occurs. Each one acts across the Configure, Explain, and Analyze functions under its author’s own permissions, through governed tools that never delete data, with every run on record.KIBO AI is built to be model-agnostic. Clients can connect any large language model — including OpenAI, Anthropic, Google Gemini, or open-weight models — and switch or layer models as your needs and model technology evolves. KIBO’s Bring Your Own Model (BYOM) capability gives enterprises three critical advantages: Clients use the models they’ve already invested in and are adopting across their business. Clients will never be locked into one providerBYOM lets clients adopt open-weight models as soon as they make sense for their business.KIBO AI is generally available for new and existing KIBO Commerce customers. All five functions — Configure, Explain, Analyze, Engage, and Optimize— are available across KIBO’s products. For more information or to request a demo, visit KIBOcommerce.com/kibo-ai/Established in 2016, KIBO is a market leader in composable commerce solutions for retailers, manufacturers, distributors, and wholesalers that want to simplify the complexity in their businesses and deliver modern customer experiences. KIBO is the only modular, MACH-certified platform supporting experiences that span Order Management, Commerce, and Subscriptions, with cutting-edge AI and agentic technology designed to improve operations and productivity. Companies like Zwilling, Ace Hardware, RONA, Al-Futtaim, Vulcan, and REEDS Jewelers trust KIBO to bring simplicity and sophistication to commerce and order management operations. To learn more, visit: https://KIBOcommerce.com/Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. 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