Kaiser nurses push back on AI monitoring of call times: Report
Call center nurses at Oakland, Calif.-based Kaiser Permanente say the health system uses AI to monitor how long they spend on patient calls and presses them to move faster, CalMatters reported in July. Software flags calls that run longer than 15 minutes, and nurses whose calls run longer can face performance reviews, according to the […] The post Kaiser nurses push back on AI monitoring of call times: Report appeared first on Becker's Hospital Review | Healthcare News & Analysis.
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