Global outage hits Microsoft's Outlook

More than 100,000 users worldwide are struggling to access their email inboxes as Microsoft battles to fix an Outlook outage.The company on Friday morning (NZT) said it was having problems with Exchange Online mailboxes and was working on a fix."While we're working to mitigate impact, we've confirmed the issue may affect Microsoft 365 service connectivity for users in any region," the company said.There were more than 130,000 incidents of people reporting issues early on Friday (NZT), according to Downdetector, which tracks outages by collating status reports from a number of sources.The actual number of affected users may vary.How is the outage impacting your or your business? Email iwitness@rnz.co.nzIn a statement on its website Microsoft said Teams, Exchange Online, SharePoint Online, Copilot 365 and Defender XDR may also be impacted."We're investigating an issue impacting multiple Microsoft 365 services and we've determined the affected infrastructure is experiencing elevated load across mulitple regions, which is likely contributing to the connectivity errors," Microsoft said."We're restarting and repairing impacted portions of this infrastructure to restore capacity, and reviewing an unexpected increase in a specific type of service traffic to determine whether it's contributing to the elevated load."The company said it is also "evaluating options" to redirect traffic to alternate infrastructure "to expedite relief".Microsoft said earlier it had fixed a Teams disruption affecting users in North America and that the impact had been fully resolved.But the issue may also affect Microsoft 365 service connectivity for users in other regions, the company later said.- Reuters with additional reporting by RNZ