Does your workforce have a happiness problem? It may be costing you more than you think

I was having lunch recently with a dear colleague I used to work with, reminiscing about our early-2000s days at Rainey Kelly Campbell Roalfe, a creative agency with a generation of alumni who loved working there. Genuinely joyful years (#IYKYK). And we found ourselves asking each other: Where did all the joy go? Many industries are grappling with a happiness problem—education, healthcare, hospitality, tech—and advertising is no exception. The traditional agency model is going through radical...