Connect Outlook or Apple Mail to an Agent Account

Before: the only way to see what your AI agent was emailing customers was to query the API and squint at JSON. After: your support lead opens Outlook, and the agent's mailbox sits in the sidebar next to their own — every thread readable, every draft reviewable, replies sendable from the agent's address when a human needs to step in. That's what protocol-level access gives you. Nylas Agent Accounts (currently in beta) are primarily API-driven mailboxes for agents, but you can also expose any acc...