Zepto, BookMyShow among 9 platforms fined Rs 20 lakh for using dark patterns

Download AppNewsBusinessZepto, BookMyShow among 9 platforms fined Rs 20 lakh for using dark patterns The CCPA has acted against nine digital platforms, including Zepto, PhysicsWallah and IndiGo, over dark patterns.The Central Consumer Protection Authority (CCPA) has cracked down on nine digital platforms, including Zepto, PhysicsWallah and IndiGo, for using "dark patterns"—design practices that can influence or mislead consumers into making certain choices. The government informed the Rajya Sabha that these companies have been directed to stop such practices.In a written reply, the Ministry of Consumer Affairs said the regulator has stepped up efforts to tackle unfair practices in the digital marketplace. It also said the CCPA has collected nearly Rs 20 lakh in penalties from companies found violating the dark pattern guidelines, according to several media reports.- EndsPublished By: Jasmine anandPublished On: Aug 6, 2026 13:13 IST