Your uptime SLA means nothing when the physical process can't wait for your rollback

The article dives into the crucial distinction between IT uptime metrics and the real-world consequences of downtime in operational technology. While IT services often aim for a 99.9% uptime SLA, the real challenge lies in maintaining continuous operation in environments where processes are ongoing and cannot afford to wait for system rollbacks. This underscores the importance of aligning IT uptime goals with the specific needs of operational technology, emphasizing that traditional IT metrics may not always capture the urgency of maintaining continuous physical processes.