Your APM Tool Won't Catch Voice AI Failures. Here's What Actually Needs Monitoring

Most production voice agents get monitored the same way web services do: uptime, error rates, response times. I've seen this pattern more times than I can count, and it consistently fails. Your infrastructure metrics look green while users are abandoning calls because the agent dropped conversation state or misclassified an intent. Standard APM was never designed to catch that. Why Voice AI Breaks Differently Voice AI runs across multiple probabilistic layers. STT converts audio und...