Xceedance Reports 35-50% Efficiency Gains in Insurance Operations Through AI Orchestration

Skip to Content News Archives Economy Energy Oil & Gas Renewables Electric Vehicles Mining Commodities Agriculture Real Estate Mortgages Mortgage Rates Finance Banking Insurance Fintech Cryptocurrency Work Wealth Smart Money Wealth Management Investor Personal Finance Family Finance Retirement Taxes High Net Worth FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials More Innovation Information Technology FP500 Podcasts Small Business Lives Told Tails Told Shopping Financial Post Store Obituaries Place a Notice Advertising Advertising With Us Advertising Solutions Postmedia Ad Manager Sponsorship Requests Classifieds Place a Classifieds ad Working Profile Settings My Subscriptions My Offers Newsletters Customer Service FAQ News Economy Energy Mining Real Estate Finance Work Wealth Investor FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials This advertisement has not loaded yet, but your article continues below.HomeBusiness Wire News ReleasesPMN Press ReleasesThis section is The content in this section is supplied by Business Wire for the purposes of distributing press releases on behalf of its clients. Postmedia has not reviewed the content. by Business Wire Xceedance Reports 35-50% Efficiency Gains in Insurance Operations Through AI OrchestrationAuthor of the article:THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountProduction deployments on Xceedance’s agent studio have delivered approximately 35% efficiency improvements at go-live, with some early implementations approaching 50% through ongoing optimization and operational learning.FORT LAUDERDALE, Fla. — Xceedance said today that AI orchestration is producing measurable efficiency gains in live insurance operations, delivered through Orchestrated Intelligence, its operating model, and IAN, its agent studio for insurance.This advertisement has not loaded yet, but your article continues below.In agency and broker operations, processes moved onto IAN delivered around 35% efficiency improvement from the point of go-live. As these implementations have matured, some are now approaching 50%. Xceedance is seeing the same pattern in underwriting support for excess and surplus lines carriers. The company is also deploying AI at scale in claims third-party administration (TPA) operations, where the volume of repeatable work is large.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againA significant portion of gains comes from Xceedance teammates continuously refining AI-enabled workflows — correcting output, resolving the exceptions AI cannot handle, and incorporating those learnings into workflows and agent configurations. As processes mature, a greater proportion of routine work can be completed automatically, allowing teams to focus on higher-value activities.Xceedance has been deploying AI across its operations for over a year, and that work has changed how the company sells and prices its offering. It is moving away from effort-based contracts towards transaction- and outcome-based ones. Clients increasingly pay for a policy issued, a claim processed, or a submission cleared, rather than for hours worked. Xceedance carries the risk of making the work more efficient, and the client sees the benefit in the price.Orchestrated Intelligencebrings human judgment, AI and software together to the same piece of work. It is not a choice between the three. Every task gets its own mix, so the work is done correctly at the lowest cost for that unit of work. Determining the right balance is informed by the expertise of insurance professionals at Xceedance who design and oversee these workflows.is where the agents are built and managed. Its design principle is that agents should be bounded: each one does a narrow, well-defined insurance task, is registered and versioned, and can explain its decisions. Bounding also keeps token costs down in deployed processes, because each agent uses only the context, prompts and model calls its task needs, so costs stay predictable.Together, Orchestrated Intelligence and IAN have produced a catalog of more than 120 insurance agents spanning claims, underwriting, catastrophe modeling, finance and accounting, and data operations. Each agent was built for a single insurance micro task, such as classifying a submission, extracting fields from a loss run, or reconciling financial data. The catalog is available off-the-shelf, so most clients can start with agents already running on live volumes. It continues to expand as Xceedance applies IAN across additional insurance processes and workflows.This advertisement has not loaded yet, but your article continues below.“The hard part in insurance is not building an agent. It is knowing what the agent should do, and then running hundreds of them without losing control,” said Arun Balakrishnan, Group Chairman and Chief Executive Officer at Xceedance. “That is what we built IAN for. We can design a bounded agent for a specific insurance task, put it into live work, and manage it at scale, in weeks rather than quarters. And we know what to point it at, because we have spent thirteen years doing this work ourselves. Orchestrated Intelligence is how it comes together — our teammates, agent studio and software, delivering the outcome on the same piece of work.”Since 2013, Xceedance has worked exclusively in property and casualty insurance, helping insurance organizations transform how work gets done through Orchestrated Intelligence, the coordinated application of human judgment, AI, and software. With 5,500+ teammates across the Americas, EMEA and APAC, we support 350+ clients, including commercial, personal and specialty lines re/insurers, mutuals, program administrators, brokers and agents, and Lloyd’s of London entities.For more information, visit www.xceedance.com.View source version on businesswire.com: Candace Boyle, the10companyThis advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.