Why the tool is not the solution to healthcare access

I have spent 26 years in healthcare. I have watched apps launch, algorithms deploy, platforms get funded, and payment models get reinvented, all in the name of fixing American healthcare. Yet, millions of Americans still cannot get a timely doctor’s appointment. Emergency rooms remain the default care setting for people with nowhere else to turn. Provider shortages are accelerating. The system is breaking under the weight of its own complexity. The problem is that we have confused the t...