Why most U.S. workers are checked out and bosses are the last to know

Michael Scott, the hapless regional manager at the center of the American version of “The Office” played by Steve Carell, believed he was the world’s best boss. He even had the mug to prove it. Meanwhile, for most of the show’s 2005-2013 run, his employees endured pointless meetings, cringed through his speeches and quietly counted the hours until they could leave. The joke worked because so many viewers recognized something universal: the gap between how bosses see themselves and how workers...