Why good intentions fall short (and the 3 questions leaders should ask instead)

A few weeks ago, I sat across from an accomplished senior lawyer who was struggling with a common leadership quandary. She cared about her team. She meant well in every interaction. And yet, her team was showing signs of burnout. When we unpacked what was happening, the problem wasn’t a lack of care. It was a lack of clarity about three things she assumed she already had straight: what was driving her, what she actually meant to do, and what she was trying to achieve. There is a lot of lea...