When your AI system breaks—and what to do about it

The announcement of a new AI model or feature fills me with a mixture of anticipation and dread. I’m excited to see what “new thing” I might be able to do, but I also know that some of my existing processes and systems might break as a result. Every AI tool comes with the disclaimer that it can make mistakes. You might set up a workflow that is perfectly fine one day and perfectly awful the next. It’s an ongoing challenge. Unlike traditional software, once an AI system is up and running,...