What to do when your new team expects to be micromanaged

Emily stepped into the VP of Finance role ready to implement new financial and billing systems that would change how her company does business. Yet one year in, she was still telling experienced team members what to do next on routine processes and making decisions that should never reach her, such as approving a $500 invoice credit. Meanwhile, the new systems she had promised senior leadership had barely moved. She did not have the capacity to be the strategic, forward-looking execu...