What has the overhaul of the UK’s tax authority delivered so far?

The UK's tax authority, HMRC, has seen improvements in telephone waiting times, which is a positive step forward in customer service. However, the real challenge lies in the digital transformation that's supposed to underpin the overall overhaul. This shift is crucial for modernizing the system and ensuring it can handle future demands efficiently. The success of this digital transition will determine the true effectiveness of the broader overhaul, highlighting the importance of investing in technology and training for staff to support these changes.