To Carriers’ Relief: New Florida Rule Won’t Count Mediation Requests as Complaints

Florida property insurers are breathing a sigh of relief as state regulators have updated the way consumer complaints are counted, addressing long-standing criticism that the previous method was unrealistic and inconsistent with other states. The new Rule 69O-138.003, released last week, will no longer count mediation requests as formal complaints, a change welcomed by carriers who saw the old system as overly punitive. This revision could influence how insurers manage customer relations and may set a new standard for complaint tracking in the industry.