Time to redefine healthcare “quality”

“Quality” is hard to define, but it’s always personal. In purchasing decisions large and small, consumers constantly weigh cost and value, and make trade-offs based on their individual needs, budget, preferences, and priorities. This explains why ratings for the same product or service can be all over the map, and why price alone doesn’t always correlate with quality. For some people, three-star restaurants will always be the “best” (though they can certain...