This Unexpected Airline Was Just Named the Best in Customer Service—and It’s Not Delta or United

An airline that's not Delta or United has been named the best in customer service, scoring a remarkable 89 percent satisfaction from over 1,000 travelers. This recognition highlights the growing importance of customer experience in the competitive airline industry. It's a significant shift as it suggests that smaller or lesser-known carriers can offer top-tier service that rivals established giants, reshaping expectations and potentially influencing future travel choices.