This Plain Dealer reader doesn't want much — just a dry paper on her covered porch. So why is that so hard?

A Plain Dealer reader from Parma expresses her admiration for carrier Michael C., who she says consistently delivers her newspaper in a dry state despite the challenging weather. This contrasts with her frustration over other deliveries that often leave her paper wet or misplaced. Her positive experience highlights the importance of dedicated, conscientious workers in an industry that often faces declining support and underscores how small acts of care can significantly impact customer satisfaction. This reader's experience offers a refreshing glimpse into the positive impact of diligent service in an era where many are disillusioned with service quality.