The Tony Soprano Problem: Why even the strongest leaders get blindsided

Tony Soprano was a master of coercion. Through violence, extortion, and bribery, he rose to the top of his industry, crushing competitors and delivering strong margins, despite some unfortunate employee turnover along the way. But even Soprano began to suspect there might be another way. His psychiatrist, Dr. Jennifer Melfi, encouraged him to try a more collaborative approach, to become a better listener, and to engage with subordinates more thoughtfully. Soprano paused, thought about i...