The phone is still the front door: How 3 provider organizations made voice AI pay off

For all the investment in portals, apps and online scheduling, most patients still pick up the phone. Abandoned calls and long holds rarely show up on a dashboard, but they surface later as unbooked appointments, overtime and patients who take their care elsewhere. During an Oct. 29 webinar hosted by Becker’s Healthcare and sponsored by […] The post The phone is still the front door: How 3 provider organizations made voice AI pay off appeared first on Becker's Hospital Review |...