The evolution of patient experience: why it matters more than ever

Ten years ago, when healthcare leaders spoke about quality, the conversation centered largely on clinical outcomes, safety indicators and operational efficiency. Those priorities remain foundational. But what has fundamentally shifted over the past decade is our understanding of what defines excellence in healthcare. Today, excellence is measured not only by how well we treat illness, […] The post The evolution of patient experience: why it matters more than ever appeared first on Becker&#...