The best stress test for your workplace is one question

There’s a concept in user experience design called designing for the extreme user. The idea is simple: if you build a product that works for the most demanding, most constrained user, it will work well for everyone else too. Curb cuts, designed for wheelchair users, turned out to benefit cyclists, parents with strollers, delivery workers, and elderly pedestrians. Closed captions, designed for deaf viewers, became indispensable in gyms, airports, and open offices. Companies spend million...