The anatomy of a healthcare CEO apology
When Ascension St. Thomas Hospital Midtown in Nashville, Tenn., disclosed that four patients were harmed in an Aug. 14 safety event, President and CEO Shubhada Jagasia, MD, responded in the first person.  “On behalf of our leadership and care teams, I am deeply sorry for the harm caused to our patients,” she said, as the […] The post The anatomy of a healthcare CEO apology appeared first on Becker's Hospital Review | Healthcare News & Analysis.
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