The AI productivity paradox: Why AI is everywhere except in the productivity numbers

In December 2024, just as the AI hype was ramping up, my colleagues Nicole Radziwill, Todd McClees, and I warned in the Harvard Business Review that most enterprises were poorly positioned to benefit from the technology. Our point was that AI isn’t just a technology story. It’s a human story, and people need to be set up to succeed. Today, the evidence is in, and it is not encouraging. Study after study finds that, despite the hype, AI adoption is not having a meaningful impact on productivi...