The abundance paradox: How to convert individual productivity into organizational gains

In 1987, the Nobel laureate economist Robert Solow famously observed, “You can see the computer age everywhere but in the productivity statistics.” Nearly four decades later, AI has produced a version of its own. Call it the abundance paradox. At the level of the individual worker, the evidence of AI-driven abundance is easy to see. Researchers found that AI typically raises productivity on specific tasks 15% to 30% in real-world work settings, and 20% to 60% in controlled studies. Meanwhile,...