That customer service rep with the American accent might still be an Indian guy — here's how

That hard-to-understand accent on the other side of the phone might be a thing of the past.In some cases, one might be talking to a stateside representative, but in other cases, it could very well be an Indian who is having his or her voice disguised using artificial intelligence.'A solution to reduce accent bias.'A collaboration between French company Teleperformance — the largest call-center operator in the world — and American AI company Sanas is admittedly manipulating Indian accents in real...