Syncron Wins Bronze Stevie® Award in 2026 International Business Awards®

Skip to Content News Archives Economy Energy Oil & Gas Renewables Electric Vehicles Mining Commodities Agriculture Real Estate Mortgages Mortgage Rates Finance Banking Insurance Fintech Cryptocurrency Work Wealth Smart Money Wealth Management Investor Personal Finance Family Finance Retirement Taxes High Net Worth FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials More Innovation Information Technology FP500 Podcasts Small Business Lives Told Tails Told Shopping Financial Post Store Obituaries Place a Notice Advertising Advertising With Us Advertising Solutions Postmedia Ad Manager Sponsorship Requests Classifieds Place a Classifieds ad Working Profile Settings My Subscriptions Saved Articles My Offers Newsletters Customer Service FAQ News Economy Energy Mining Real Estate Finance Work Wealth Investor FP Comment Executive Women Puzzmo Newsletters Financial Times Business Essentials This advertisement has not loaded yet, but your article continues below.HomeGlobeNewswireThis section is The content in this section is supplied by GlobeNewswire for the purposes of distributing press releases on behalf of its clients. Postmedia has not reviewed the content. by GlobeNewswire Syncron Wins Bronze Stevie® Award in 2026 International Business Awards®Author of the article: You can save this article by registering for free here. Or sign-in if you have an account.Award recognizes Syncron’s measurable gains in support speed, quality, customer satisfaction, and operational performanceTHIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountSTOCKHOLM, Aug. 18, 2026 (GLOBE NEWSWIRE) — Syncron today announced it has won a Bronze Stevie® Award for Customer Service Department of the Year in The 23rd Annual International Business Awards® (IBAs). The award recognizes Syncron’s 2025 support transformation, which reduced support ticket backlog by 46 percent while improving responsiveness, service quality, and customer satisfaction.The winning nomination, “Eliminating Backlog While Delivering Faster, Higher-Quality Support,” highlighted the actions Syncron implemented throughout 2025 to further enhance an already strong customer experience by improving ticket prioritization, strengthening customer communication, and maintaining quality while increasing support speed.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againJudges praised the submission for its clear, results-driven approach. One judge pointed to the reduction in backlog, along with a 95.33 percent ticket satisfaction score, and SLA attainment above 98% as evidence of a support organization that is “not only efficient but consistently reliable.” Another judge commended the team for keeping the after-sales journey “simple and effortless,” noting that Syncron’s success “is a strong reminder that while technology can enable better service, genuine care for customers should always come first.”Syncron’s nomination highlighted a set of 2025 support initiatives designed to improve responsiveness without compromising quality. These included more proactive ticket management, increased direct customer interaction, structured quality audits, targeted support training, and new Technical Account Management and Resolution Management teams to strengthen adoption, product health, and ticket prioritization.“This recognition belongs to our entire support organization,” said Osama Solieman, EVP of Customer Excellence at Syncron. “The team, led by our amazing support leaders, set out to solve a real challenge without ever losing sight of what matters most: the customer on the other end of every ticket. This award reflects their genuine commitment to delivering a better after-sales experience.”The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2026 IBAs received more than 3,400 entries from organizations in 82 nations and territories.Stevie® Award nominations were evaluated by more than 200 business professionals worldwide serving as judges on 9 specialized committees. Stevie Award winners were determined based on judges’ average scores during the independent judging process in June and July.“The 2026 International Business Awards winners represent the very best in business achievement from organizations of all sizes and across virtually every industry,” said Stevie Awards President Maggie Miller. “This year’s winners have demonstrated exceptional innovation, leadership, resilience, and results in a highly competitive global field. We congratulate every Stevie Award winner and look forward to celebrating their achievements together in Paris on October 28.”This advertisement has not loaded yet.This advertisement has not loaded yet, but your article continues below.Details about The International Business Awards and the lists of Stevie Award winners are available at http://IBA.Stevieawards.comAbout Syncron Syncron is the aftermarket growth platform for the world’s leading manufacturers and distributors. Trusted by customers across more than 80 countries, Syncron offers connected solutions across parts and service pricing, service supply chain management, and warranty management. Global heavy equipment and automotive brands use Syncron to protect revenue, grow margins, and strengthen customer relationships across the asset lifecycle. For more, visit www.syncron.com.About the Stevie® Awards Founded in 2002, the Stevie Awards are widely recognized as the world’s premier business awards programs, honoring outstanding achievements in the workplace worldwide. The name “Stevie” is derived from the Greek name Stephanos, meaning “crowned.” Learn more at www.StevieAwards.com.Contact: KC Crabtree Syncron Public Relations +1 206.949.2551 Karen.crabtree@syncron.comNotice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.