States face another challenge with Medicaid work rules: staffing shortages
Katie Crouch says calling her state’s Medicaid agency to get information about her benefits can feel like a series of dead ends. “The first time, it’ll ring interminably. Next time, it’ll go to a voicemail that just hangs up on you,” said the 48-year-old, who lives in Delaware. “Sometimes you’ll get a person who says […]
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