Skincare mogul says her ‘high touch’ theory will be the most important job-saving skill in the age of AI

A skincare mogul has highlighted the importance of "high touch" skills—personal, human interactions that can't be easily replicated by AI—as crucial for job preservation in an increasingly automated world. This perspective is significant because it suggests that human connection and empathy will remain vital, even as technology takes over repetitive tasks. The idea implies that industries relying on AI should still invest in nurturing interpersonal skills to maintain customer satisfaction and loyalty.