Search Ads as a Vector for Travel Scams

Dawn Gilbertson, writing for The Wall Street Journal (gift link): Calder says that he tried to rebook at the given link a few times but that it wouldn’t work. He became worried new flight options were dwindling, so he googled the airline’s customer-service number. (There was a link to customer-service contacts way down in the email that he initially overlooked.) The rest of the story is sadly familiar to the Better Business Bureau, Federal Trade Commission, airlines and consumer advocates....