Sangoma Signs 350-Store Retailer, Growing Its Managed Services Business in Retail

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Postmedia has not reviewed the content. by Business Wire Sangoma Signs 350-Store Retailer, Growing Its Managed Services Business in RetailAuthor of the article:TORONTO — Sangoma Technologies Corporation (TSX: STC; Nasdaq: SANG) (“Sangoma” or the “Company”), a trusted industry leader uniquely offering businesses a choice of on-premises, cloud-based, or hybrid Communications as a Service solutions, announced today that a specialty retailer operating 350 locations has selected Sangoma managed network and communications solutions to replace its incumbent cable and UCaaS providers. The deal was brought in and led by a Sangoma channel partner.THIS CONTENT IS RESERVED FOR SUBSCRIBERS ONLYSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman, and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.SUBSCRIBE TO UNLOCK MORE ARTICLESSubscribe now to read the latest news in your city and across Canada.Exclusive articles from Barbara Shecter, Joe O'Connor, Gabriel Friedman and others.Daily content from Financial Times, the world's leading global business publication.Unlimited online access to read articles from Financial Post, National Post and 15 news sites across Canada with one account.National Post ePaper, an electronic replica of the print edition to view on any device, share and comment on.Daily puzzles, including the New York Times Crossword.REGISTER / SIGN IN TO UNLOCK MORE ARTICLESCreate an account or sign in to continue with your reading experience.Access articles from across Canada with one account.Share your thoughts and join the conversation in the comments.Enjoy additional articles per month.Get email updates from your favourite authors.THIS ARTICLE IS FREE TO READ REGISTER TO UNLOCK.Create an account or sign in to continue with your reading experience.Access articles from across Canada with one accountShare your thoughts and join the conversation in the commentsEnjoy additional articles per monthGet email updates from your favourite authorsSign In or Create an AccountThis advertisement has not loaded yet, but your article continues below.The win reflects growing demand from multi-site businesses for a single provider that is responsible for the full stack at every location. The retailer’s previous setup split circuits and firewalls with a national cable provider and voice with a separate UCaaS provider. When service issues came up, IT and finance leadership had no one party accountable for fixing them.Get the latest headlines, breaking news and columns.By signing up you consent to receive the above newsletter from Postmedia Network Inc.A welcome email is on its way. If you don't see it, please check your junk folder.The next issue of Top Stories will soon be in your inbox.We encountered an issue signing you up. Please try againSeveral sites, including headquarters, needed service right away. The retailer’s IT leadership and their partner put Sangoma on the shortlist after seeing the team deliver at a previous company. Sangoma’s ability to respond quickly to urgent deployment needs and manage network, security, power, and voice under one roof made it the clear choice.The phased rollout covers every layer a store needs to stay open and reachable:Checkout and calls stay up during outages because Sangoma Managed Network pairs broadband with managed 5G failover at every store. Cisco Meraki security and Wi-Fi give each location the same protection and wireless experience, with higher-capacity infrastructure at headquarters and the data center.Sangoma Managed Power help maintain critical equipment availability through power problems and lets the support team reboot devices remotely, helping resolve issues remotely without requiring a site visit.The rollout includes Sangoma Cloud UCaaS for business calling across the retailer’s locations.The Sangoma CX® contact center platform is planned as the next phase to improve how the retailer handles customer calls.Headquarters and the most urgent stores go live first, so the retailer’s most critical sites don’t wait on a full 350-store cutover. Remaining locations follow on a set schedule.Once deployed, the retailer will have one point of contact for network , security, Wi-Fi, power, and voice, with stores staying online through 5G failover if a primary circuit goes down.“Multi-site retailers need more than individual technology solutions. They need a trusted partner who can simplify operations and take accountability across their network and communications infrastructure,” said Charles Salameh, CEO of Sangoma. “This win demonstrates the strength of our integrated portfolio and our ability to respond quickly to complex customer needs. We’re proud to work alongside our channel partner to deliver a solution that supports the retailer’s business today and as it grows.”This advertisement has not loaded yet, but your article continues below.Sangoma (TSX: STC; Nasdaq: SANG) is a leading business communications platform provider with solutions that include its award-winning UCaaS, CCaaS, CPaaS, and Trunking technologies. The enterprise-grade communications suite is developed in-house; available for cloud, hybrid, or on-premises deployments. Additionally, Sangoma’s integrated approach provides managed services for connectivity, network, and security.A trusted communications partner with over 40 years on the market, Sangoma has over 2.7 million UC seats across a diversified base of over 100,000 customers.As the primary developer and sponsor of the open source Asterisk and FreePBX projects, Sangoma is determined to drive innovation in communication technology.For more information, visit www.sangoma.com.View source version on businesswire.com: This advertisement has not loaded yet.Notice for the Postmedia NetworkThis website uses cookies to personalize your content (including ads), and allows us to analyze our traffic. Read more about cookies here. By continuing to use our site, you agree to our Terms of Use and Privacy Policy.