Ryanair adopts ‘free of charge’ family seating policy after watchdog investigation

Ryanair has revised its family seating policy following scrutiny from Britain's competition watchdog, the CMA, which investigated the airline's fees for parents wanting to sit with their children. The new policy now offers free seats for adults next to their children after check-in, but these are limited to the rear of the plane. Ryanair's CEO argued that this change, while mandated by the CMA, is less transparent and consumer-friendly than the previous model. This move highlights the increasing role of regulatory bodies in shaping business practices, particularly in customer service areas.