Rental car place ‘lose’ your reservation? Next time take the bus

I got off the plane in Grand Rapids, Michigan, took my bag from the carousel, exited the terminal through the sliding doors, and headed past the shuttle stop toward the parking garage. So far everything had gone as smoothly as modern air travel can. Then I got to the Enterprise car rental desk.If you can’t rely on a confirmed reservation for a car, what are we even doing here?The young man at the desk was friendly, although he offered some surprising news concerning the transportation I’d reserv...