Police, fire, EMT and mental health: How one city is leading the charge to reshape 911

In one city, a new approach to emergency calls is reshaping how 911 is handled by deploying mental health clinicians instead of police, responding to incidents that don't require law enforcement. This shift, which has gained momentum since high-profile police incidents, aims to provide more appropriate and less traumatic responses to mental health crises. The implications are significant, as it could set a precedent for a more compassionate and effective emergency response system, potentially reducing the over-policing of mental health issues.