Payment friction doesn't show up on a P&L, but it costs small businesses customers

Payment delays and processing issues are quietly eroding small businesses' revenue without being reflected on their profit and loss statements. A recent survey found that these often unseen costs lead to lost customers, as transactions that don't go through can deter repeat business. This hidden friction is becoming harder for small businesses to manage, especially as competition for customers intensifies. Understanding and addressing these payment challenges could be key to helping small businesses thrive in today's market.