Patients’ AI agents are coming for appointment scheduling. Should health systems let them in?

Health systems have spent years building online self-scheduling so patients don’t have to pick up the phone. The next party trying to book an appointment may not be a patient at all, but an AI agent working on one’s behalf. Consumers can already connect their medical records to frontier AI tools. OpenAI launched ChatGPT Health […] The post Patients’ AI agents are coming for appointment scheduling. Should health systems let them in? appeared first on Becker's Hospital Revie...