One viral JetBlue blunder has customers convinced it uses surveillance pricing to upcharge on flights

JetBlue replies to customers on social media every day, from assuaging their customer service woes to thanking them for choosing their flights. But one seemingly innocuous JetBlue response may have set a class action lawsuit in motion, after customers became convinced that the airline implicated itself in using surveillance pricing. A social media frenzy JetBlue first drew suspicions of surveillance pricing with an April 18 reply on X to a user complaining about the airline’s prices. “A $2...