Okta’s COO says companies are in denial about the hardest part of the AI revolution: redesigning work itself

Eric Kelleher, Okta’s COO, highlights a significant challenge companies face in the AI revolution: redesigning work processes. The shift from traditional workforce management to integrating both human and digital workers is proving to be complex and overwhelming. Kelleher suggests that many organizations are in denial about the extent of this transformation, which could impact productivity and employee satisfaction. This insight underscores the broader implications for businesses in adapting to AI, where the integration of digital tools isn't just about technology, but fundamentally rethinking work itself.