NTA develops AI-enabled helpline to answer students' entrance exam queries

The National Testing Agency (NTA) is developing an artificial intelligence (AI)-enabled helpline to address students’ queries related to entrance examinations, application procedures and other examination-related matters. The proposed facility aims to make information more accessible to candidates seeking assistance during the examination process.As per The Indian Express, the agency is repurposing the toll-free number 1800 180 47 47 for the proposed AI-powered service. The helpline is currently being tested, and an official announcement regarding its public launch is awaited.It reported, citing government officials, that the number was earlier used by a High Power Task Force (HPTF), led by Nandan Nilekani, to collect suggestions on examination reforms. Following the completion of this exercise, the number is being developed for student assistance.HOW IT WILL HELPThe proposed service is expected to help candidates obtain answers to common questions concerning examination procedures, registration, eligibility requirements, application forms and other related matters. The use of artificial intelligence could enable students to access relevant information more conveniently without having to navigate multiple webpages or contact support centres for routine queries. The facility may also improve access to examination-related information for candidates from different linguistic backgrounds. However, details regarding the languages supported, the system’s precise capabilities and its operational timeline have not yet been officially confirmed.The development comes as the NTA continues to face calls for improvements in examination management, transparency and candidate support. The HPTF has been examining reforms aimed at strengthening the conduct of competitive examinations. An AI-enabled helpline could provide an additional channel for addressing students’ concerns, particularly during application and examination periods, when candidates frequently seek clarification about official procedures and deadlines.Until the NTA issues a formal announcement, candidates should rely on the agency’s official website and examination notifications for verified information. The proposed helpline’s launch date and final features remain subject to official confirmation.- Ends