No, you can’t upskill your culture. But you can upskill your leaders

Earlier in my life, I worked for a global company. I passed my manager in the hallway, and wanted to ask her a question. She was stressed and answered before I had even completed the question. I tried again. She did it again. On the third attempt, I looked at her and said, “Can you please be quiet until I have finished my question?” She stopped. I finished. She answered and then rushed away. Five minutes later, I did the exact same thing to one of my own people. That moment...